29.

A(n) ________ applies changes to one work unit or section of the organization to test a change process.

Multiple Choice

• coercive approach

• social network

• guiding coalition

• transformational leader

• pilot project

30.

An employees readiness for change depends on which model of individual behavior?

Multiple Choice

• the dark triad

• fear of the unknown

• Schwartzs values circumplex

• the MARS model

• organizational citizenship

31

Pilot projects should first be targeted to

Multiple Choice

• employees who are most ready for change.

• employees who are most resistant to change.

• the entire organization.

• work units who have been pilot groups in the past.

• upper management.