Question: 29) Contact center, Web-based self service, call scripting systems, 30) Analytic CRM, Customer segmentation, uplift modelling, website personalization 31) Supplier Relationship Management versus SCM, Partner

29) Contact center, Web-based self service, call scripting systems,

30) Analytic CRM, Customer segmentation, uplift modelling, website personalization

31) Supplier Relationship Management versus SCM, Partner Relationship management, Employee Relationship Mgmt

32) Disruptive technology, any reallife company examples such as Polaroid, typewriters Adler, paradigm shift, web 1.0

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