3. 1 1 Green Thumb Lawncare provides lawn care services with a small crew of 4...

 

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3. 1 1 Green Thumb Lawncare provides lawn care services with a small crew of 4 employees, and they use three lawn mowers. Recently, during an 8-hour work shift, they cut grass of 51 acres. a. What is productivity per labor-hour? Answer should include units and should be expressed in a sentence. Show all calculations. b. What is productivity per lawn mower? Answer should include units and should be expressed in a sentence. Show all calculations. 4. [10 points] Assume that soon after graduation, you plan to start a new service providing business. (e.g. restaurant, lawn-care services, etc.). a. What is the business that you would select? c. b. What is (are) the competitive priority(ies) that you would expect in your business? What technical features are required to achieve the competitive priority (ies) that you selected above? Provide examples to show how you would convert customer requirements and competitive priorities into technical features. For example, customer requirement of "tasty pizza" can be converted to technical features: amount of cheese, dough thickness, number of toppings. Note that "technical features" are measurable and controllable. (See the House of Quality section). d. Propose an explicit service guarantee for your business. Clearly explain why you Included the features of your service guarantee. Your answer should include what you would do if there is a service failure. 3. 1 1 Green Thumb Lawncare provides lawn care services with a small crew of 4 employees, and they use three lawn mowers. Recently, during an 8-hour work shift, they cut grass of 51 acres. a. What is productivity per labor-hour? Answer should include units and should be expressed in a sentence. Show all calculations. b. What is productivity per lawn mower? Answer should include units and should be expressed in a sentence. Show all calculations. 4. [10 points] Assume that soon after graduation, you plan to start a new service providing business. (e.g. restaurant, lawn-care services, etc.). a. What is the business that you would select? c. b. What is (are) the competitive priority(ies) that you would expect in your business? What technical features are required to achieve the competitive priority (ies) that you selected above? Provide examples to show how you would convert customer requirements and competitive priorities into technical features. For example, customer requirement of "tasty pizza" can be converted to technical features: amount of cheese, dough thickness, number of toppings. Note that "technical features" are measurable and controllable. (See the House of Quality section). d. Propose an explicit service guarantee for your business. Clearly explain why you Included the features of your service guarantee. Your answer should include what you would do if there is a service failure.

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a Productivity per laborhour To calculate the productivity per laborhour we need to determine how many acres of grass are cut by each employee per hou... View the full answer