$31-8363-c^2$

$/$assessment$/17106804/$run

CPPREP$4002$ Access and interpret ethical practice in real estate $-$ VIC $20$

$23/01$

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Item $7$ of $8$

Scenario:

Your vendors have instructed you to advertise their new building as 'Apartments starting from $$200,000\text{'}$ but the lowest priced one is now sold. They instruct you not to change the signboard so as to attract more enquiries, even though the lowest priced apartment is now $$280,000.$

Identify and explain the ethical issue in this scenario, quoting any relevant legislation:

I would advise upgrading the signboard to reflect the new price of $$280,000$ rather than misrepresenting the initial price to customers. By stressing other alluring aspects of the flats, such as amenities, location, or special selling elements, you may continue to draw interest.

A potential buyer has contacted you regarding the advertised apartment and has lodged a formal complaint to your agency principal that you have misled them by advertising a lower price.

How do you record the complaint details?

A formal complaint made by a potential buyer to the agency director is a serious matter and should be taken seriously. It is important to record the details of the complaint in an organized and appropriate manner.

The first step is to gather all relevant information regarding the complaint. This would include the prospective buyer's name, contact details and other relevant details that may be relevant to the complaint. All information should be recorded in a clear and legible manner as it will be important for future reference.

Once details of a complaint have been gathered, it is important to document the exact nature of the complaint so that any future reference can be clearly understood. This should include a detailed description of the complaint as well as any evidence that may support the complaint. It is important to be as detailed as possible and accurately document any interactions or conversations that may have occurred between the potential buyer and the agency director.

The next step is to record any action taken in response to the complaint. This may include any steps taken to attempt to resolve the complaint, any communication with the prospective buyer, or any other steps taken to resolve the complaint. It is important to accurately and thoroughly document all actions taken to ensure that all parties involved are aware of the nracess that has heen followed.

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