$3\mathrm{.}1$ Read the scenario below and answer the question that follows.

Chaos in the workplace

Recently, employees at Tech$-$Q $($Pty$)$ Ltd have started performing their work duties as and when it pleases them. They have no regard for ensuring that they produce quality products and render satisfactory service to customers. They seem to be only concerned with their salaries and wages they receive at the end of the month. When the supervisor attempts to correct the behaviour of employees, employees retaliate by telling him that there are no policies and procedures which stipulate that their conduct is wrong.

QUESTION $3$

$3\mathrm{.}1$ Read the scenario below and answer the question that follows.

$$ You are the newly hired Labour Relations Officer of Tech$-$Q $($Pty$)$ Ltd$.$ Explain to employees and

management what policies and procedures are $(1$ mark each$).$

$$ List four $[4]$ examples of policies and procedures $(4$ marks each$).$

$$ Advise the business owner of Tech$-$Q $($Pty$)$ Ltd why it is important for the organization to

implement policies and procedures in the workplace $(5$ marks$).(15)$

$3\mathrm{.}2$ Define discipline in the workplace $(1$ mark$).$ Explain what is meant by using a progressive

approach to discipline $(1$ mark$).$ Give an example of a situation where you indicate how the stages of

progressive discipline could be applied in the workplace $(8$ marks$).$