Question: 3 6 Importance 3 5 3 0 1 0 5 Totalnco points scores 2 0 1 0 Dimensions of service quality 0 0 : 2

36
Importance
35
30
10
5
Totalnco points
scores
20
10
Dimensions of service quality
00:23:50
Note: The scale ranges from a 9 indicating very high service quality on a given
service quality dimension to a 1 indicating very low service quality.
In the Zone of Tolerance figure here, which service quality dimension has been rated least important to luxury hotel customers?
Multiple Choice
Empathy
Assurance
Tangibles
Responsiveness
36 Importance 35 30 10 5 Totalnco points scores 20 10

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