$36$

Multiple Choice

$2\mathrm{.}5$ points

Companies are more likely to conduct

$$ analysis than profitability analysis.

Headquarters

Sales

Accounting

Customer relationship management

Multiple Choice $2\mathrm{.}5$ points

In $360-$degree sales performance feedback, which of the following people would NOT be included?

The delivery personnel

The competitors

The sales manager

The sales team

The customer

$38$

Multiple Choice $2\mathrm{.}5$ points

Providing more sales training will not help a company's sales if:

Salespeople are too enthusiastic about the training

Customers do not understand what the sales training is designed to accomplish

There are too many market opportunities for the sales force

All of the these

The product or service does not add value for the customer