$38.$ What is knowledge management?O a$.$ The method of storing customer data without any analysis orsharing within the organization.O b$.$ A technique used solely for marketing purposes to increasesales without any focus on customer satisfaction.O c$.$ The process by which customer information is centralized and shared to enhance the relationship between customers and the organization.O d$.$ The practice of creating physical archives of documents and records without leveraging digital tools or technology. e$.$ A process that involves training employees to ignore information from other departments to streamline decision$-$making.$^11/1$