$3.$ Case Study: Quality Management at Crunchy Delights Biscuit Manufacturing Crunchy Delights is a large$-$scale biscuit manufacturing company that produces a variety of biscuits, ranging from simple digestives to more elaborate cream$-$filled varieties. With a reputation for quality and taste, the company has established a significant market presence both domestically and internationally. To maintain its competitive edge, Crunchy Delights places a strong emphasis on quality management to ensure product reliability and customer satisfaction. The operations manager plays a key role in overseeing quality assurance processes a$.$ Describe the responsibilities of an operations manager in implementing and monitoring quality assurance measures within the manufacturing facility. $(5$ Marks$)$ b$.$ Discuss the various aspects of quality in the manufacturing industry and how each aspect contributes to overall product quality and customer satisfaction.