3. Draw a simple process flow diagram illustrating the different steps a guest goes through to receive one specific service, such as embarkation, arranging shore excursions, etc. 4. In terms of classification of services, explain where ClI could be placed. 5. Describe to what extent Cll uses technology in its service design. Describe any additional areas where ClI might substitute technology for people. 6. Describe the outsourcing environments at ClI. Describe any operations currently being done by Cil which might be better off outsourced