Question: 3. Explain the difference between negative stress and positive stress. Describe a customer service setting scenario for each form of stress. 4. What is anger

3. Explain the difference between negative stress and positive stress. Describe a customer service setting scenario for each form of stress. 4. What is anger management? Come up with a customer service scenario in which you almost become angry with a customer but (because of using anger management techniques you were taught in this course) manage to control your anger and avoid a negative experience

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