Question: 3. Explain the key elements of total quality.(key elements listed below) -Strategically Based -Customer Focus -Obsession with Quality -Scientific Approach -Long-Term Commitment -Teamwork -Continual Process

3. Explain the key elements of total quality.(key elements listed below)

-Strategically Based

-Customer Focus

-Obsession with Quality

-Scientific Approach

-Long-Term Commitment

-Teamwork

-Continual Process Improvement

-Education and Training

-Freedom Through Control

-Unity of Purpose

-Employee Involvement and Empowerment

-Peak Performance

7.Why do some quality initiatives fail?

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