3. Job design (Connect/Perform)

Select the best answer based on your knowledge of different approaches to job design.

A construction company is concerned about worker safety and accidents that have occurred with machine operators. Based on this, the company has hired a consulting firm to analyze the best ways for workers to operate machinery as part of their jobs in the safest manner possible. This is an example of which job design approach?

A. Empowerment B. Enrichment C. Industrial engineering D. Ergonomics

Select the best answer based on your knowledge of different approaches to job design.

The manager of a high performing sales associate at an upscale retail store wants to groom her to become a store manager. Given this, she wants to design the sales associates job so that the sales associate spends a month working in each department in the store. By doing this, the sales associate will learn how the store functions and be prepared for a promotion in the next one to two years. Which approach to job design should the manager use in this situation?

A. Job enrichment B. Job crafting C. Job enlargement D. Job rotation

Select the best answer based on your knowledge of the job characteristics model.

The customer service representatives in the call center of a wireless phone company are dissatisfied with their jobs because they feel that they do not have any decision-making authority to resolve customer issues, such as removing charges from phone bills and giving promotions to customers who are eligible. Based on the job characteristics model, what would you do to address these issues if you were the manager?

A. Increase feedback B. Increase autonomy C. Increase task significance D. Reduce task identity