3- Listed below are several balanced scorecard measures that might be used by a company. Classify each
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Question:
3- Listed below are several balanced scorecard measures that might be used by a company. Classify each as a measure of the financial, customer, internal business process, or learning and growth dimension.
a. Return on equity
b. Employee turnover
c. Product defects
d. Customer satisfaction ratings
e. Fuel usage efficiency
Related Book For
Organic Chemistry
ISBN: 978-1118133576
11th edition
Authors: Graham Solomons, Craig Fryhle, Scott Snyder
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