3. Question 3 What performance metric might be found on Behaviorally-Anchored Rating Scale? The employee generates $10 million in new business. The employee displays courtesy and patience when speaking to frustrated customers. The employee's customer satisfaction scores are at least 4.5 out of 5.0. 1 point 4. Question 4 Which of the following are examples of a Key Performance Indicators? Year-end bonus Total dollar value of sales generated Average customer service score Units produced 1 point 5. Question 5 Which of the following statements about tournament incentives is accurate? Tournament incentives work well when employees work together in teams Tournament incentives promote competition between employees Tournament incentives help maintain the effectiveness of incentives when outside factors affect many employees' productivity Tournament incentives encourage employees to share best practices 1 point