3. Read the extract carefully and apply the problem-solution pattern of analysis to it. Use numbers only to refer to each answer. (5marks each)

From Competition to Collaboration

(1) Competition in the Scottish electronics industry for skilled technicians is famously intense and in the early 1990s recruitment problems were getting out of hand. (2) We were basically poaching from each other and pushing salaries up. (3) It was becoming a vicious circle, says Morag McKelvie, a personnel manager at NEC semiconductors.

(4) The idea then that managers from competing companies would start working together to solve the skills shortage would have seemed incredible, she says. (5) Russell Pryde, manager of .one of Scotlands local enterprise councils, agrees. (6) I dont think they would have sat in the same room together.

(7) But in a striking turnaround, a number of competitors have embarked on an unprecedented degree of cooperation on training over the past two years. (8) Yesterday, their innovative approach was recognized when .they received a special training award from the Institute of Personnel and Development at the National Training Awards, organized by the Department for Education and Employment.

a) The starting situation presented in sentence number -----------

b) The problem presented in sentence number---------

c) The underlying cause of the problem is presented in sentence number -----------

d) Solution has been proposed in sentence number ----------

e) Evaluation of the solution presented in sentence number -------