Question: 3. Suppose that for Reliability question 3 on SERVQUAL, Employees are always willing to help customers, my Expectation was a 5, and I rated the

3. Suppose that for Reliability question 3 on SERVQUAL, "Employees are always willing to help customers," my Expectation was a 5, and I rated the specific store I was evaluating a 4. Which of these is the correct score for this question? a. 5 b. 1 C. -1

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