Question: 3) Task 3 Search and Recommend at least one (1) latest ICT Solutions/Software available now in the market to innovate the current processes for Customer

3) Task 3 Search and Recommend at least one (1) latest ICT Solutions/Software available now in the market to innovate the current processes for Customer Relationship Management (CRM). The following details are the expected content for each technology: Note: You may consider to select Free and Open Source Software/Demo Version available online that you may install in your computer/device. Vendor name of the latest ICT Solution/software Detailed description and functionalities Business benefits/Advantage and a detailed justification of the recommended ICT solution/software Recognize at least two (2) transactions with a screen shot and detailed explanation/analysis for each transaction available on the ICT solution/Software you selected to recommend

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