3. Which of the following is NOT a benefit of having anintegrated CRM system? Ability to better...
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3. Which of the following is NOT a benefit of having anintegrated CRM system?
Ability to better handle customer complaints
Ability to predict economic downturns
Ability to expedite customer returns
Ability to target future promotions
4. Because of competition in various channels, what element ofomnichannel retailing must often be adjusted in order for aretailer to remain competitive?
product
supply chain
price
brand image
Related Book For
Cornerstones of Financial and Managerial Accounting
ISBN: 978-1111879044
2nd edition
Authors: Rich, Jeff Jones, Dan Heitger, Maryanne Mowen, Don Hansen
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