Question: 3 ) Why do you think the various quality problems described in the case occurred? Analyze several possible reasons. Is there a different reason in

3)

Why do you think the various quality problems described in the case occurred? Analyze several possible reasons. Is there a different reason in each situation, or is there an underlying similarity across all of the situations?

4)

Consider the following statement:

The emphasis on quality is misplaced. What consumers really want is reliable and inexpensive products. The emphasis on quality simply raises the price of products and frustrates consumers because they have to pay so much for products and services.

Do you agree or disagree with the statement? Explain your reasoning.

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