3.1 Case Study: Ready to be a CEO? Pg. 6970 Read the case and answer questions 1-4. Be sure to support your answers with scholarly material from the text and/or outside references. Vaneesa Mille wan rocently hired to work at a 16 yourt lluce starsed out as a teller and aroriend branch of Lakechore Bonk as a personal banker. Wis way up to branch manager. As a managet. The branch is very busy and has i latge taff, Bruce is responchle for holding the benk staffs inchding three on-site tinanagers. As a new Monday interning meetings. M these stalf meet. employee, Vanesta is trying to figure out how to. ings, thruce relors the curtent numbers for tirw mccounts. He alsoliats the sius tionships the personal bain After the metings, Bruce retreats buck into his and selling new uetvices to customers. office where he sits hidden behind his computer stock accounts Carts, lines of credit, loans, and - Monitor-he rarely interacts with ochers. Vanessa to open a certan Peraonal bankers ate expocted. likes when bruceruts does not have to Marion Woods the managers at edge, she is stressed becVanessa 's brinch. She has worked for Lakeshore vide her with any managerial support. Bank for 10 yeers and prides herself on the suc- The third manager at the brort. cess of the branch. Marion openly talks about Atwood. Heather just started employees' progress in terms of the number of within thelast year, but wo accounts opened or relationships established, another bank. Vanessa and then commends or scolds people depend- helpful. She often pops ing on their productivity. Marion stresses to a customer to introduce Vanessa the importance of following procedures everything is goin and using the scripts that Marion provides to Vanessa to listen in successfully convince customers to open new tled customers or accounts or accept new services with the bank. As a new banker, Vanessa has not opened these types of inter bas becounts and offering helpful feedplaned. Vanessa is grateful for the advice and port she receives from Heather, and looks up her sales numbers up so she can to her because she is competent and kind. Bruce Dexter, another manager at Vanessa's review and is very nervous that she might get keep Marion off her back. Vanessa is coming up on her three-month branch, has been with Lakeshore Bank for fired based on her low sales record and the (Continued) 2. In this type of customer service setting, which leadership style would be most effective for the bank to meet its goals? From the bank's perspective, which (if any) manager exhibits the most: appropriate leadership? Discuss. 3. What advice would you give to each of the managers to enhance his or her leadership skills within the bank? 4. What do you think Vanessa can do to prepare herself for her three-month review