31. _____ conflict is experienced when personal values conflict with each other. A. Work-family B. Intrapersonal value C. Interpersonal value D. Individual-organizational value E. Attitude-norm 32. Types of behavior that harm employees and the organization as a whole are called _______. A. Instrumental Work Behaviors B. Counterproductive Work Behaviors C. Organizational Work Behaviors D. Transient Work Behaviors E. Terminal Work Behaviors 32. Heavier workloads for employees (resulting from years of organizational downsizing and cost-cutting) combined with an increase in dual-income families, single working parents, and elder care responsibilities serve to increase ____. A. work/family integration B. job involvement C. job satisfaction D. work/family conflict E. organizational commitment 33. _____ is defined as a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object. A. attitude B. cognition C. skill D. ability E. value 34. _____ represent global beliefs that influence behavior across all situations, whereas _____ relate only to behavior directed toward specific objects, persons, or situations. A. Attitudes; values B. Cognitions; intentions C. Skills; abilities D. Abilities; skills E. Values; attitudes 35. _____ have affective, cognitive, and behavioral components. A. Skills B. Subjective norms C. Attitudes D. Abilities E. Needs 36. According to Ajzen's theory of planned behavior, _____ refers to the degree to which a person has a favorable or unfavorable evaluation or appraisal of the behavior in question. A. intention B. attitude toward the behavior C. subjective norm D. perceived behavioral control E. predictor 37. _____ reflects the extent to which an individual identifies with an organization and is committed to its goals. A. Organizational commitment B. Job satisfaction C. Job involvement D. A cognitive style E. A met expectation 38. ______ is defined as the degree to which one is cognitively preoccupied with, engaged in, and concerned with one's present job. A. Organizational commitment B. Job satisfaction C. Job involvement D. A cognitive style E. A met expectation 39. _____ is an affective or emotional response toward various facets of one's job. A. Organizational commitment B. Job satisfaction C. Job involvement D. A cognitive style E. A met expectation 40. _____ is the extent to which a job allows for the fulfillment of an individual's important work values. A. Need fulfillment B. Discrepancies C. Value attainment D. Equity E. Dispositional/Genetic component

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