31. Divya is the purchasing agent for Chiaras Chocolates, a company that uses only fair-trade cocoa beans to manufacture a selection of gourmet chocolate bars and candies sold across North America. Divya typically buys cocoa beans from suppliers in western Africa and South America. She has just learned that the U.S. government has levied new tariffs on imported cocoa beans, which drives up their cost. Which sector is having the biggest impact on Chiaras Chocolates right now?

	a.	Industry sector
	b.	Raw materials sector
	c.	Government sector
	d.	Natural sector

32. Two American clothing manufacturers decided to create a joint venture, a new manufacturer in India. They both felt it would allow them to enter a new market while minimizing the risks. Despite an extensive and detailed operations agreement and carefully monitored performance indicators, neither organization is happy with the results. Communication has broken down, and both firms are considering suing the other for failure to adhere to the terms of the contract. How would you characterize this interorganizational relationship?

	a.	Adverserial
	b.	Litigious
	c.	Collaborative
	d.	Strategic

42. A persons basic assumptions, values, and beliefs that he or she things should direct and influence an organizations behavior are known as:

	a.	ethics.
	b.	a set of guiding principles.
	c.	morals.
	d.	a logic.

51. Hillary is the operations manager at HealthTrans, an organization that uses a fleet of about 30 vehicles to transport sick and elderly people to doctor and hospital appointments. The company uses a sophisticated computer system to combine trips and use its resources as efficiently as possible. Employees are reasonably well-paid with decent benefits, and they all value their contribution to the community. Recently, Hillary used an ESG scorecard to evaluate HealthTrans. She was somewhat surprised to find that the organization scored lower than she expected. Of the following, which step should Hillary take to raise the score?

	a.	Create an ad campaign that educates the community on common ailments, such as diabetes and cancer
	b.	Increase the number of vehicles and drivers to serve more people
	c.	Give all employees a 5% raise
	d.	Start replacing company vehicles with hybrids or electric cars

53. The online business you started three years ago has been a huge success. Your organization has grown rapidly, and you now employ more than 60 people. Twice in the last six months, youve been informed that employees have been engaging in some ethically questionable behavior, so youve decided its time to set up a formal ethics program in your company. Which of the following seems like the best first step?

	a.	Ask a team of three mid-level managers to write a code of ethics
	b.	Establish an ethics hotline
	c.	Hire a chief ethics officer
	d.	Assemble a cross-functional ethics committee

54. In the early 2000s, consumers became increasingly aware that in a number of countries possessing diamond mines, some governments and other organizations were mining diamonds under deplorable conditions and selling them to finance their war efforts. Suddenly, the sale of diamonds dropped as consumers became suspicious of the source of all diamonds available on the market and feared being party to the blood diamond trade. Organizations involved in the international diamond trade had to work hard to document the sources of diamonds and ensure the buying public that they were not involved in conflict diamonds. Which sector would you say had the greatest impact on international diamond organizations at that time?

	a.	International sector
	b.	Raw materials sector
	c.	Government sector
	d.	Sociocultural sector

57. Your solar system installation business has taken off like a rocket in the last three years. You started with a couple of people helping you out, and now youve got more than twenty employees working multiple job sites every day. Its very hard to manage so many projects at once, and you feel pulled in a dozen different directions at the same time. Recently, problems have emerged. Some of your longtime employees sometimes take it upon themselves to give orders, and their orders have conflicted with your directives, so a few employees have complained about the confusion. One guy added he doesnt like to be bossed around by someone who isnt his boss. Which of the following components of organizational structure do you urgently need to address first?

	a.	Formal positions and reporting relationships
	b.	Number of levels in the hierarchy and each managers span of control
	c.	Individuals grouped into departments
	d.	Systems for effective communication and coordination

58. Peyton is thinking about restructuring her organization in a way she believes will lead to enhanced collaboration, streamlined communication, and a more efficient use of resources. Peyton is currently performing a(n) _____ role.

	a.	organizational
	b.	partnership
	c.	operations
	d.	collaborative