31 What is the longest task in a process called? a) obstruction b) bottleneck c) blockade d) hindrance e) constrainer 32. For the general warehouse layout problem, the department with the highest ratio of trips to areas needed should be located closest to the dock. True False Chapter 11 33. Job design ensures that each employee's achieving the company's mission and are geared towards a) compensation, teams b) duties, teams c) satisfaction, compensation d) duties, responsibility e) compensation, responsibility 34. What are small groups of employees who meet to identify, analyze, and solve operational problems called? a) traditional work groups b) cross-functional teams c) self-managed teams d) problem-solving teams e) special purpose teams 35. The fact that human activities typically improve when they are done on a repetitive basis is described by acan) curve a) normal distribution b) learning c) binomial distribution d) lognormal distribution o RT CE