3.1. What type of Statistical Process (Quality) Control problem is this? a) Varlable Statistics, x-bar, sigma x b) Attribute Statistics, c-chart c) Variable Statistics, x-bar, Range d) Attribute Statistics, p-chart 3.2. What are the average number of defectives in this problem? a) 0.05 b) 0.10 c) 0.06 d) 0.12 3.3. What is the Standard Deviation for this problem? a) 0.0154 b) 0.0308 c) 0.0500 d) 0.0803 3.4 What are the Upper and Lower Control Limits for this problem? a) UCL=0.0808 and LCL=0.0424 b) UCL=0.1424 and LCL=0.0424 c) UCL=0.0808 and LCL=0 d) UCL=0.1424 and LCL=0 3.5 Which Technician(s), if any, is out of control? a) Technician #2 b) Technicians #2,4,5, and 10 c) Technicians #2 and 3 d) Technician #3 3.6. What do you recommend to the Safelite Branch Manager of this location? a) Discuss the findings with all of the Technicians, without mentioning names, 50 as to reinforce what everyone should do b) Meet with Technician #3 to discuss his/her performance and the improvement that required in order to remain employed c) Assign a high-performing Technician to mentor Technician #3 d) Provide training for Technician #3 in his/her areas of deficiency e) Place a letter in Technician H3's file detailing the performance issues and review f) All of the above g) None of the above You are the Northeast Regional Quality Specialist for the Safelite AutoGlass Company, Inc, based in its Mount Kisco NY location at 379 North Bedford Road. The Safelite Corporate Headquarters is concerned about windshield selection and installation errors being made at this location so you have been asked to assess the quality of these two processes. You randomly select 10 of the 90 Technicians and examine the files for the last 50 customers executed by each