32. Consider a scenario where we pool two identical single-server systems into one pooled system (this means the utilization of each server is unchanged). In terms of reduction in wait time, this will be similar to instead doing the following:

a) cutting variability factor by 33%

b) cutting variability factor in half

c) tripling the variability factor

d) cutting the variability factor by 67%

31. In a system without any variability in arrival rates or processing times with a utilization below 100%, we pool four separate queues into one. What would be the result in terms of the waiting times of the customers?

a) It depends on the number of people waiting in the queue

b) No effect there was no waiting before pooling, and there is none after.

c) The waiting times increase in this system after pooling.

d) The waiting times decrease in this system after pooling.