32. Diversity Management Programs: A) target some associates B) target some of the more prominent associates C) target all associates D) target the seasoned associates E) target the underrepresented associates 33. Individuals with emotional intelligence typically display all of the following EXCEPT: A) self-awareness B) motivation C) empathy D) social skills E) hostility 34. The highest level of need in Maslow's hierarchy is: A) social needs B) esteem needs C) self-actualization needs D) safety needs E) physiological needs 35. Role ambiguity refers to the situations in which jobholders are unclear about the of their jobs. A) goals B) expectations C) requirements D) all of the above E) none of the above 36. One of the guidelines for providing effective feedback to employees, is that the feedback should focus on the person, not the performance. A) True B) False 37. Different communication norms about what is appropriate can be a roadblock to establishing an effective diversity environment. A) True B) False