3.2 Document Lessons Learned

Prepare a Lessons Learned Document identifying and documenting the quality management issues encountered during the project and recommendations to address these issues.

Report the lessons learned you documented to your supervisor/Manager and other project stakeholders through an email.

You will be assessed on:

Practical knowledge of quality management issues and improvements to address them.

Practical skills relevant to identifying and documenting quality management issues.

Practical skills relevant to recommending improvements to quality management issues.

Use your organisation's template for preparing Lessons Learned for projects, or you may use the Generic Lessons Learned template provided below

Your assessor will also:

Provide you with a copy of policies and procedures relevant to documenting lessons learned in quality management, for your reference; and discuss these policies and procedures with you.

Organise workplace resources required for you to complete this assessment.

Lessons Learned Template

Project Name:
Prepared by:
Date:
Lesson Learned Number:
Lesson Learned Proposed Name:
Project Team Role:
Process Group:*
Initiating	Planning	Executing	Controlling	Closing
Specific Project Management Process Being Used:
Specific Practice, Tool or Technique Being Used:
What was the action undertaken?
What was the result?
What might have been a more preferred result?
What might have created the more preferred result?
What is the specific Lesson Learned?
How could one identify a similar situation in the future?
What behaviour is recommended for the future?
Where and how can this knowledge be used later in this current project?
Where and how can this knowledge be used in a future project?
Who should be informed about this Lesson Learned?(check one)
Executive(s)	Project Manager(s)	Project Team(s)	All Staff	Other:
How should this Lesson Learned be disseminated? (check all that apply)
E-mail	Intranet/Web site	Intranet/Web site	Tip Sheet/FAQ	Library
Other:
Have you attached reference(s), example(s) and/or additional material(s)?o YES o NO
Name(s) of attachment(s): 1. 2.

End of Lessons Learned Template