Question: 33. Both efficiency and effectiveness metrics are used in evaluating the success of strategic initiatives. 34. IT personnel are the only participants in determining what

33. Both efficiency and effectiveness metrics are

33. Both efficiency and effectiveness metrics are used in evaluating the success of strategic initiatives. 34. IT personnel are the only participants in determining what key performance indicators will be used to measure the success of strategic initiatives. 35. An efficient system is also a very effective system. 36. Which of the following is an effectiveness CRM metric? a. Throughput b. Speed c. Availability d. All of the above None of the above e. 37. Which of the following is an effectiveness Web metric? a. Customer satisfaction b. Conversion rates c. Revenue increases d. All of the above None of the above e. 4

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