3-4 paragraphs PER prompt answer. One reference is needed per essay prompt response.

Chapter 14:

Explain why appointments are necessary for many professional services. (Hint: How do services differ from goods, as described in Chapter 1?) List and explain some key issues and decisions that must be addressed in designing appointment systems.

Chapter 15:

Two of Demings 14 Points are Point 8: Drive Out Fear (in the workplace) and Point 4: Stop Making Decisions Purely on the Basis of Cost. Discuss the importance of them to operations managers (as well as all managers) in todays business environment.

Chapter 16:

Hospital administrators wanted to understand and better control the waiting time of patients in the emergency department (ED). To do this, they constructed - and R-charts by sampling the waiting times of the first five patients admitted to the ED at the beginning of each shift (7 a.m., 3 p.m., and 11 p.m.). What do you think of this approach? Will it provide the information the hospital administrators seek? How might the sampling process be improved, and what would you recommend

Chapter 17:

Do you think applying operations management concepts and methods such as Six Sigma and lean principles can reduce U.S. health care costs? Explain. Provide examples that show how OM can help the U.S. health care industry.

Chapter 18: (

The local chapter of the Project Management Institute is planning a dinner meeting with a nationally known speaker, and you are responsible for organizing it. How could the methodology discussed in this chapter help you?