36 2 points In order to manage issues, public relations professionals must first a. Have a dominant coalition formed b. Accommodate all public concerns c. Be able to identify them d. Wait until more people begin to notice them 37 2 points Gwendolyn received a call from a reporter wanting an official statement about the rising number of negative comments on Facebook about her company's product. Gwendolyn's company is likely in the stage of managing the issue. a. Early/potential b. Emerging c. Current d. Dormant 38 2 points In September 2015, the Environmental Protection Agency publicly accused Volkswagen of using "defeat devices" hidden in its diesel cars that manipulated the results of emissions tests. VW owners, car dealers, and employees all felt deceived by the company. This action has damaged relationships with so many key publics. Pressure builds as the impact of this issue on VW becomes clear in the stage. a. Dormant b. Emerging c. Potential d. Current/crisis