3-8. Based on the facts presented in this case, what do you think is Amazon.coms competitive strategy? Justify your answer. 3-9. Jeff Bezos, CEO of Amazon.com, has stated that the best customer support is none. What does that mean? 3-10. Suppose you work for Amazon or a company that takes innovation as seriously as Amazon does. What do you suppose is the likely reaction to an employee who says to his or her boss, But, I dont know how to do that!? 3-11. Using your own words and your own experience, what skills and abilities do you think you need to have to thrive at an organization like Amazon? 3-12. What should UPS and FedEx be doing in response to Amazon.coms interest in drone delivery? 3-13. Summarize the advantages and disadvantages for brick-and-mortar retailers to sell items via Amazon. com. Would you recommend that they do so? 3-14. If a brick-and-mortar retailer were to use FBA, what business processes would it not need to develop? What costs would it save? 3-15. If a brick-and-mortar retailer were to use FBA, what in- formation systems would it not need to develop? What costs would it save? 3-16. If a brick-and-mortar retailer were to use FBA, how would it integrate its information systems with Amazons? (To add depth to your answer, Google the term Amazon MWS.)

(experiencing MIS 7th edition)