Question: 38 Quality planning involves developing the products, systems, and processos needed to meet or exceed customer expectations, the following stops are required except O a

38 Quality planning involves developing the products, systems, and processos needed to meet or exceed customer expectations, the following stops are required except O a identity customers' needs Ob Determine who the customers are O Develop products with features that respond to customer needs Question od Identity specific areas in need of improvement and implement improvement projects

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