$4\mathrm{.}1)$ For each situation listed below, write the name of the tool$/$technique is being referred to: $(5$ marks$)$

a$)$ Looking at the project practices of comparable projects.

b$)$ Taking measurements and comparing them to upper and lower thresholds of acceptable variance.

c$)$ Collecting many data points to look at the patter of relationship or correlation between two variables.

d$)$ Reviewing a graphic displaying issues or potential issues that might have led to a defect or problem.

e$)$ Graphically representing a process to determine where a process that is achieving low$-$quality results might need adjustment.

$4\mathrm{.}2)$ Based on the figure below, answer the following questions: $(2$ marks$)$

a$)$ Which line $($A$,$ B$,$ C or D$)$ represents the failure costs?

b$)$ Which line $($A$,$ B$,$ C or D$)$ represents the appraisal costs?

$4\mathrm{.}3)$ SINGLE CHOICE: What is the definition of quality $(1$ mark$)$

A$.$ Meeting and exceeding the customer's expectations by deliverables not agreed to

B$.$ Adding extras to make the customer happy

C$.$ The degree to which the project meets requirements.

D$.$ Conformance to management objectives.

$4\mathrm{.}4)$ Create a quality plan that would ensure stakeholder requirements and success criteria are satisfied for one of the following project. Your plan should have at least $3$ measures$/$metrics to test and ensure that project will meet the quality criteria being launched $(6$ marks$)$

Option A: Implement a new online training for employees to learn about health and safety in the workspace.

Option B: Develop an outreach strategy for hiring members of the LGBTQ$2$S$+$ community.

$\backslash$table$[[$Quality Goal,$\backslash$table$[[$Measurable$],[$Success Criteria$]],\backslash$table$[[$Quality Event$],[($when to evaluate$)]],\backslash$table$[[$Process Used to$],[$Monitor and Test$]]],[,,,],[,,,]]$