1. How can a perspective be both right and wrong at the same time, as called for in Position 3 of the Pillow Method? 

2. Is the Pillow Method ever inappropriate? Aren't there some types of behavior that can't be considered "right" in any respects? 

3. How is it possible to say that every issue "isn't important," which is one dimension of the Pillow Method?

4. If you were in a situation like the one in the "Planning a Wedding" scenario, how might you work out a ceremony that would satisfy your needs and those of your future spouse?

5

1. In the first video, Logan ignores the guidelines for expressing emotions and succumbs to irrational thinking, or fallacies, that lead to debilitative emotions. What fallacies are in play here? Explain your answer.

2. In the second video, Logan follows the guidelines for expressing emotions and minimizes the debilitative emotions demonstrated in the first video. Which elements of minimizing debilitative emotions indicated in Chapter 5 does Logan use?

3. If you were coaching Logan, is there another strategy for minimizing debilitative emotions recommended in chapter 5 that you might suggest he try? section B

1. What fallacy is illustrated by the following statement? "I'm sick of working with the public. People are just obnoxious!"

2. What fallacy is illustrated by the following statement? "The customers should be more polite."

3. What fallacy is illustrated by the following statement? "This work is driving me crazy!"

4. What fallacy is illustrated by the following statement? "I can't quit: I'll never find another decent job."

Section C

what is the most important thing you can do to increase your emotional intelligence?

6

1. Identify the parts of this conversation in which Rebecca uses "I" language, and the parts where she uses "you" language. (Hint: The pronouns "I" and "you" don't have to be present to make a statement operate as an "I" or "you" message.) 

2. How much of the "you" and "I" messages come from Rebecca's nonverbal behavior?

 

3. How does Tom's favorable reaction by the end of the conversation illustrate the transactional nature of communication, as explained in Chapter 1?

4. What are the alternatives when someone responds defensively to your "I" statements? What are the likely consequences of each one?

Section B

what is the most important thing you can do to improve your language skills?