$4\mathrm{.}3$ Test your Knowledge $($Question$)$:

$1$ Of what value in achieving quality are the actions this company takes in store appearance, warehousing, delivery, and customer relations? Can you think of other aspects of quality that have not been mentioned here?

$2.$ Do you agree with the franchisee's statement at the end of the case? Why or why not?

$3.$ How would you address the question posed by the case title?