$45.$ The primary reason people stop buying from a particular representative is:

A$.$ lower competitor prices.

B$.$ poor salesperson values.

C$.$ product quality.

D$.$ unethical behaviour.

E$.$ poor service.

$46.$ As Rick looked at his prospect, he saw that the prospect was leaning away from Rick and fidgeting with items on his desk. What should Rick do if he wants to make the sale?

should buy Rick's product

A$.$ List as many features and benefits as he can think of to remind the prospect why he

B$.$ Ignore the body language and listen to what the prospect is actually saying

negativity

C$.$ Ask close$-$ended questions in hopes of learning why the prospect is showing some

D$.$ Ask open$-$ended questions to draw out the prospect's reasons for caution

E$.$ There is nothing Rick can do; the$$sale$$is$$lost$\mathrm{.}45.$ The primary reason people stop buying from a particular representative is:

A$.$ lower competitor prices.

B$.$ poor salesperson values.

C$.$ product quality.

D$.$ unethical behaviour.

E$.$ poor service.

$46.$ As Rick looked at his prospect, he saw that the prospect was leaning away from Rick and fidgeting with items on his desk. What should Rick do if he wants to make the sale?

should buy Rick's product

A$.$ List as many features and benefits as he can think of to remind the prospect why he

B$.$ Ignore the body language and listen to what the prospect is actually saying

negativity

C$.$ Ask close$-$ended questions in hopes of learning why the prospect is showing some

D$.$ Ask open$-$ended questions to draw out the prospect's reasons for caution

E$.$ There is nothing Rick can do; the$$sale$$is$$lost$.$