$4.$ BrightTech Solutions, a fast$-$growing tech firm, is struggling to build a cohesive workforce. Despite investing in training, the organisation faces weak employee collaboration, low involvement in improvement initiatives, and resistance to quality culture change. Management has decided to use teamwork approaches such as QCC$,$ ICC, Kaizen, task teams, and cross$-$functional teams to drive cultural transformation and enhance organisational performance.

$($a$)$ Develop an integrated teamwork approach to support cultural change at BrightTech Solutions.

$($b$)$Create a set of improvement initiatives led by teamwork to promote employee involvement and quality culture in BrightTech Solutions.