Question: 4. building Logical EADS ' points] Build a Logical ERD using the below business description. Calls-R-Us is a call center company that provides phone call
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4. building Logical EADS ' points] Build a Logical ERD using the below business description. Calls-R-Us is a call center company that provides phone call services for businesses that don't have a call center of their own, or periodically need to expand beyond their capacity. The businesses they facilitate calls for provide scripts for their generic call center agents to use to interface with each customer. Calls-R-Us employees who take calls are called, agents. An agent can have calls with many customers, and each customer can have calls with many agents. For each phone call that occurs, Calls-R-Us also needs to know which business the call is for. For example, a customer named Margaret may call and speak with an agent named Phil to inquire about her Comcast invoice. Therefore, the phone call can be considered the "intersection" of the agent, the customer, and the company that Calls-R-Us is taking the call for. For each agent, Calls-R-Us wants to track the AgentID, FirstName, LastName, Title, and HireDate. For each customer, Calls-R-Us wants to track the CustomerID, FirstName, LastName, and PhoneNumber. For each business, Calls-R-Us wants to track the BusinessID, Name, ContactName (ContactFirstName, ContactLastName), and PhoneNumber. For each call, Calls-R-Us wants to track the Date, BeginTime, and EndTime of the call. Of course, Calls-R-Us wants to know which agent, customer, and business the call was related to as well. Assume that: Agents and businesses may be added to the database before any calls are associated with them. Customer information is added to the database when they make their first call to the call center
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