Question: 4. CUSTOMER SERVICE PLAN (CSP) a. Complete your Customer Service Plan by adding measurement KPIs to the table you developed in the previous question. Add

4. CUSTOMER SERVICE PLAN (CSP) a. Complete your Customer Service Plan by adding measurement KPIs to the table you developed in the previous question. Add your responses for the middle resources column first and then their KPIs. TIP For the KPI column, they could be shown as a % or in words, such as "All ..." or numbers and words Needs & Wants Five Star Resources for Service Requirements KPIs DIFOT Staff 60% Stock Losses Blockchain 100% Returns Training 80% Supply Chain Blockchain 100% Visibility

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