4. Department heads often would develop the information they needed form alternative, independent sources rather than using the reports generated by the system. This often was easier than trying to search among the reports for the needed data. REQUIRED: A. For each of the observed reactions, indicate whether they are functional or dysfunctional behavior responses. Explain your answer in each case B. Assuming, that one or more of the preceding were dysfunctional, recommend procedures the company could employ to eliminate the dysfunctional behavior and to prevent its recurrence