Effective automation is seldom about taking what works in the physical world and just doing it in or with a computer. The best forms of automation tends to occur when the work process is transformed into a totally differ process that could not be done without automation support. For example, airplanes designed to be flown by humans without automation tend to be very stable and will typically return to straight and level flight when the human provides no control input. Such airplane designs are not typically nimble, making it a challenge to produce airplanes with those designs that are great for aerial combat (e.g. aerial dogfighting). “When War in Europe broke out, the British forces were equipped with a superb training aircraft, but it was so stable that it took effort and time to convince it to change course. They were shot down in droves.” (http://aviation.stackexchange.com/questions/8049/are-fighter-jets-designed-to-be-so-inherently-unstable-that-a-human-cant-fly-on)

Nimble aircraft tend to have unstable designs that require constant adjustments of the flight controls in order to accomplish any particular maneuver, including flying straight and level. Humans get very tired of doing this kind of flying, assuming it is possible for a human to respond fast enough. When one adds a reliable computer into the system, things immediately change. The computer does not “get tired” and is able to react orders of magnitude faster than humans can. In this situation, the human gives “gross” guidance to the computer, which in-turn provides numerous very tactical changes to the flight controls to accomplish the pilot’s intent. The result is an aircraft that can turn, rotate, and pitch far more quickly that non-computer controlled aircraft which is very important during many combat scenarios.

Start with education and professional services and then identify in those domains an opportunity where, in your opinion, a significant process change requiring the use of a computer, could bring dramatic and truly beneficial improvement. Given that application, what are the current trends and what “bar” would you have to “clear,” in your opinion, in order for the improvement to be a game-changer. Explain your answer.

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