4. Facilitating difficult conversations You will now put the planning and preparation in place that you completed in Section 10f your Portfolio by facilitating the difficult conversations Arrange to meet with each person (electronically via video conferencing if necessary) to facilitate the conversations. If you are working with the case study business, or, if you are not able to meet with people from your workplace, your assessor or a fellow student will play the role of the other party. Your assessor will work with you to arrange this. Ensure that, during both conversations, you: a consider the planning and preparation that you completed in Section 1 o adjust your communication style in response to the needs of the other person 0 respond with empathy o provide opportunities for the other person to give their input 0 confirm the understanding ofthe other person