4. In which managerial process are halo effects particularly important? a) Recruitment b) Performance appraisals c) Selection d) Orientation e) Training

5. Emotional intelligence includes all the following factors EXCEPT: a) appraisal and expression of emotions in oneself. b) appraisal and recognition of emotions in others. c) assessment of management attitudes. d) regulation of emotions in oneself. e) use of emotions to facilitate performance.

6. When considering the major categories of emotions identified by researchers, which of the following statements is incorrect? a) The sadness category may contain disappointment, neglect, and shame. b) The anger category may contain disgust and envy. c) The fear category may contain alarm and anxiety. d) The love category may contain affection, longing, and lust. e) The happiness category may contain pride and self-worth.

7. ______________ is classified as a content theory. a) ERG theory b) Expectancy theory c) Goal-setting theory d) Equity theory e) Probability theory

8. __________ is classified as a process theory. a) Acquired needs theory b) Equity theory c) Herzbergs two-factor theory d) Hierarchy of needs theory e) ERG theory

9. The typical reward systems of organizations emphasize __________. a) a mix of intrinsic and extrinsic rewards b) only intrinsic rewards c) only extrinsic rewards d) only intrinsic rewards for high-level positions e) only extrinsic rewards for high-level positions

10. __________ are positively valued work outcomes that are given to an individual or group by some other person or source in the work setting. a) Expected rewards b) Implied rewards c) Valence rewards d) Extrinsic rewards e) Intrinsic reward