4 Rita, a supervisor at MindThoughts Corp., was assigned the task of training new recruits as well as monitoring her subordinates. She found that these roles clashed with each other and that they needed her to act in two different ways. In the context of roles, this is an example of ________.

Multiple Choice

role conflict

role overload

role-playing

role ambiguity

5 The degree to which group members stick together is called

Multiple Choice

integrity.

cohesiveness.

status.

homogeneity.

6 Identify a true statement about self-managing teams.

Multiple Choice

They are responsible for making decisions that affect their areas of responsibility.

They are disbanded immediately after completing their objectives and tasks.

They are formed of people who share common interests, such as political beliefs and social activities.

They are large teams that handle the marketing aspects of an organizations products.

7 Solving organizational problems and meeting assigned challenges are part of the ________ stage of team development.

Multiple Choice

norming

storming

performing

adjourning

8 In the context of the characteristics associated with team productivity, a(n) ________ leader is most likely to have a leadership style that does not dominate.

Multiple Choice

flexible

authoritarian

extrovert

orthodox

9 Small organizations are sometimes unable to afford an expert consultant to carry out their team-building processes. In such cases, the ________ carries out this responsibility at regular team meetings.

Multiple Choice

human resource manager

supervisor

top management

production manager

10 A list of topics to be covered at a meeting is defined as a(n)

Multiple Choice n

orm.

agenda.

yellow book.

user manual.

COURSE: SUPERVISION AND PERFORMANCE IMPROVEMENT