4. Staff turnover is much higher (14%) than the average staff turnover (6%) in the industry. This bothers the manager because staff turnover results in a loss of experienced employees. What's more, turnover negatively affects productivity, brings about extra costs (such as replacement costs), and leads to less profits. That is why the manager wants to reduce staff Moe 5. Decision trees are often presented as a means to make a quantitative assessment of the value of information. Although the conceptual use of decision trees is widespread, its practical application is nonetheless quite limited, primarily because: a decision trees have no practical relevance whatsoever. b. managers find them hard to apply. c. managers do not believe in decision trees d. It is unethical to use decision trees. 6. It is often helpful to define the problem in terms of: a. The existing situation b. Why this situation is problematic (the change motive or the motive for doing research) ADA 8. The diagnosis stage is in many ways the most important stage of the change process. a. T b. F 9. If the management problem is a problem, there is clarity and agreement on what the problem is and the constraints of the solution. a. information