4. Structured responses required as far as practicable (600 700 words).

You recently returned to your organization after completing three years of study leave and attaining your management degree. Upon your resumption, your HR Manager invites you to serve as an internal consultant. He informs you that for the past year, the company has been losing revenue through high customer churn, and employees dont seem to care. He explained that absenteeism is rampant, and at a recently called meeting, employees explained that their levels of motivation were extremely low. He is confused. He believes that employees enjoy good working conditions, and receive wages that are significantly above average.

Using ANY FIVE (5) of these theories;

(a) Hierarchy of Needs

(b) ERG Theory

(c) Two-Factor Theory

(d) Acquired Needs Theory

(e) Equity Theory

(f) Expectancy Theory

(g) Goal-setting Theory

(h) Reinforcement Theory

Discuss possible assumptions upon which an analysis of the situation can be carried out, and means by which it can be rectified. 20 mks (discussion of respective theories 5 mks // analysis 7.5 mks // recommendation 7.5 mks)