Question: 4 . Using a second clerk, draw a process flow diagram that allows flexibility in staffing to match the fluctuations in demand during the day

4 .

Using a second clerk, draw a process flow diagram that allows flexibility in staffing to match the fluctuations in demand during the day with a maximum potential processing rate of

120

applications per hour.

(

Hint: Think of multiple parallel lines like a supermarket checkout.

)

What is the system capacity if only

4

clerks are used?

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