Question: 4 . What value does Zara create for its customers? 5 . As you study how Zara competes and the capabilities it uses to do

4. What value does Zara create for its customers? 5. As you study how Zara competes and the capabilities it uses to do so, are there areas of the firm's operations you believe might be candidates for outsourcing ? If so, what areas and why might those be outsourced in the future?

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