408 Part Three Key System Application for the Digital WIM Industries: From MRP to ERP CASE STUDY Toldinp Indiastries Malaysia WIM's the ugly lous! Malasian company that malucturas welding machines tor come cial 186 WIM's Toonackble au CCESSORT, which include surv.ving the 1997/8 cials and the rise of competition from China, i attribe to the wory elective in plan cure planning (ERP) bystom it has adopted. In the past, WM w ir un mater e panning (MRF) qystem, but this year walle a lageadvancs over paper-based m e t lecliniques neverthels coraind many peoblems as the company's operations expurdi MRP susteme cu nutitueratol rmation Tratatoui dirica with a company, but instead zatomate processes and information within cepat- ments. Cor WIM this meant there wara platim with which to Integrate data from cinerent depart: mants, there was a prevalence of data duplication Said rolundancy, and inconalmant data were supplied to managers. In addition to this the departments within this company were acting as a parte contities And informacion was not heng shuyed. Thn gew size of the Arm and the corresponding i s ir. tos by of Jupatent e d down the cor al information. There were no predefined Gtardards foe data communications and information was often lust. In the also of enterprise-wide apprauch to information, WIN had a difficult time most as proc'action schedules. The lack of CUENTUZICA- tion of vital information ulted in a loss of racial resources, that is people, material and reachinezy. Sanics mazement could not btain a complete view of the company as a whole, but instead hed in rely on piecemeal reports from each division. As Keng Feen Leong General Manager KIM, explained, Tas local MRP system had the churnemoules, but it couldn't mange hoga data. We could not see car material movement on our previous system. Overall productivity of the futuring pro was falling emplo e discegaged and customs : nc return. This set alarm bells raging. Based on the problems in their existing system, the m onta WIM doslosticije Li in quite the development of New S . The cbiccties included an increase in the vistol- ity and sharing of all reports on manufacturing inproved toonimation across functional copert- thentic increase clicicns, byer Manapen.nl of procuremer: and inventory pers : the facilitar time of day-way maramint and the 24x7 avail ability of financial information of the entiru firm. Marapent also demanded standardisation of data formats access the company, and greater accuracy. along with sand impenved scaurity. They also decided that the inclusion of best practices ad other vital information could lead to an inca in productivity and greater ownership After carufalemont, W erk in Hinc the services of Epicor Soctware Corporation for their LSIU' reeds Epicurisa w solutions provider to Various entra in che monuing distribu tion, retail and service industriss. Epicce as over 10 years of experience and has one than 20,000 CILE tomers in over 150 countries. We reviewed a nam ter of CRP readers. We looked at ease system and its functionality, picoriced out with sility to link: to our operations and provide traduce we needed" Sald Leong. The first step w to put together fund tigral c anarising project management IT e nsmanagers, and executive management. The proxect management bondefines the stope of the ERP Swatcm said avaliable resources at WIM, and budgeted the cost of implementation. The execu- Tive m a l die alle system echirved t mas antins and strategies, while technical expertise and support was provided by the IT team A mmunication was designed to cep cach individual member infcomed about surreat progress and the next steps in this plan. This w a essencil part of the men at WI. The system was in plemented using a pissed approach since Episce b elehatkoy functionalities of the systein Dedd beirlericht in the final phase: Inllowshy less major cises in the second phase, and so on. ERP at WIM has changed the way the firm und ticas. Ihe rule of CRP in managing Entuscturing pro08 now estends from proc ent all the way la consentation. Hallic information on material machinery, and later, such as the statue of allraw materials now be accurately 83001 WIM IN THW alle ta utilize its resources to a maximum polis ERP also integrated different departements at WIM, resultng in increu et Ceny i operations at the firan. The manufacturing Fructan now collectively and minicly planned using ERP iragh us innslation of the tastes Chapter 9 Alving Options Extended Customer Intimacy E pise aplicat 409 Selectively an d by the ma noily who can then decide w hen LTD Puremom, care information from all department is recorded on the system, and this willow's WIM to measure performance against ley Indicator in onders improve the quality of its busi- AN Long notes Epicar las fuld us to save money becace can be business decisions more clearly. We know that the data is d ate and the reports . We can call on the player pertour decision s and let T p .com/www activities underlying each and the time do complete them. The st udies estimad, and insbes the masacturing pe to be came out smoothly. with any delays being immediately pred up for further action, thus minimizing downtime. Becler planning a scilitates effective monitoring of the Tens, in addition to th e outcomes, the complexity of risk management and mana- mentis reduced thanks to the in v isibility at processintommation The implemtation of Epicer's RP ware has helped W e sle up its operations. As ep , Epicor provides us with a visib S I WO T moment and having a adeanced SIRP system within a compechensive sol onlle Epicur is very important business." The sucosal any manufacturing company ale lies in how inventory in will. The software tracks and controls all procurement climachuclules production proces manages Co, and generals information that helps WTMn inventore. Ita ly the demand and des clear visibility to the lead time of ander WIM purchases as he time of Compcion, which leads to a reduction o inventory level in the animation. For ins , when quantities of a raw mate rial exceed che minimum level of the maximum CASE STUDY QUESTIONS 9-13 Why di WIM e che need to implantan ERP synon? 9.14 What goals was the ERP tem used to aleve at WIM? Critically a n how these as welped M o ls they 9-15 How EP system helped WIMBO maka la production pr o tection? t 9-16 How did WIM manage the change from a local MIP system in Epler FRP system? MyMISLab Go to mymislab.com for the in Austedgaded writing questions 9-17 What are reasons why a company would want to implement an enterprise resource planning (ERP) system and werns why it might not want la casa 9-18 What are the sources al con formalytical CRM systema! Provide three examples of outputs from malytical